About Us

Custard Designs Limited is a brand of Custard Designs Limited and, for the purposes of the information which you provide to us, acts as the data controller. This means that we are responsible for what happens to the information that you give to us. We will at all times comply with the Data Protection Act 1998 and make sure that we keep your data secure and steps are taken to prevent any unauthorised access to your information.  Custard Designs will not share the information which you provide to us with other parties.

What data do we collect?

We collect all of the information which you submit to us. For example, when you sign up to receive our newsletter or when you communicate with us in any way (for example, email, Facebook, Twitter, LinkedIn, or in one of our stores). This information will include any passwords, usernames, contact details, account details, preferences, interests and details of any complaints you may have made. We will also collect information when you buy from us on our website or in one of our stores. This will include the time and date of your purchase, the goods you purchased and details of any relevant payment card you used.

From time to time we may access publicly available information about you on the Internet to assist in fraud prevention, for identity verification (such as to confirm we have the correct address details for you) and for marketing purposes, as set out in more detail below.

We also look at your activity on our website, for example what device you’re using and what products you’re looking at. Much of this information is collected by cookies. For full details, have a look at our cookie policy.

What do we do with your data?

We use your data to fulfil any orders you place with us. We never share your data with third party service providers.

We will use your data for marketing purposes which may mean that you will receive marketing communications from us – you have the right to request an opt-out from this service.

We may, from time to time, use your personal information to administer a prize draw or competition but this will only happen if you have chosen to enter. Take a look at our Facebook page for our latest competitions https://www.facebook.com/custarddesigns.

How do I manage my data and what you do with it?

We always give you the choice of whether or not you wish to continue receiving marketing communications from us. By clicking on the ‘unsubscribe’ link in a promotional email or by contacting us at enquiries@custarddesigns.com, your details will be removed from our mailing list.

If at any time you want to talk to us about your data, for example if you spot a mistake, or if you want to change how we market to you, please contact our customer services team at enquiries@custarddesigns.com or on 01600 715492, who will be happy to help. Or you can edit your information at any time by clicking here.

What is a Cookie?

A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.

Why do we use Cookies?

Cookies help us to provide you with a better customer experience when you browse to our website and allow us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keep the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you.

Cookie Types

Our website uses two types of cookies. They are as follows:

System Cookies

These enable us to keep track of your movement from one page to another so that you do not get asked for the same information twice. Our shopping basket uses system cookies to remember your selections so that when you proceed to the checkout we know what you have selected rather than your shopping basket being empty.

Analytic Cookies

These enable us to recognize and count the number of visitors to the website, and to see how you navigate the site. These cookies help us to improve the way our website works, for example by making sure that users can find what they want quickly and easily.

Custard Designs uses Google Analytics.

Opt-out Information

By using and browsing the Custard Designs website, you are approving the use of cookies by Custard Designs in accordance with our cookies policy. If you have an objection to our use of cookies you must or disable the cookies or stop using the site.

To disable cookies your website browser settings needs to be set to reject cookies; this depends on the browser being used. We have provided guidance on how to do this for popular browsers:-

For Microsoft Internet Explorer:
1. Click the cog icon at top-right of window then select ‘Internet Options’.
2. Click on the ‘Privacy’ tab.
3. Click the ‘Advanced’ button then select the appropriate setting.
For Mozilla Firefox:
1. Click the Firefox button at top-left of window then click ‘Options’.
2. Click on the icon ‘Privacy’ tab.
3. Under ‘History’ click on down-arrow and select ‘Use custom settings for history’.
4. Select the appropriate setting.
For Google Chrome:
1. Click the ‘Customise and control Google Chrome’ button in top-right hand corner.
2. Click ‘Settings’.
3. Find the menu “cookie” and select the relevant options.
For Opera Browser:
1. To manage your cookie settings, select ‘Settings’ > ‘Preferences’ > ‘Advanced’ > ‘Cookies’.
2. Select from the following options: Accept, Accept only from the sites I visit, Never accept cookies, Manage cookies.
For further assistance please refer to help pages within your browser.

SSL Encryption

This site uses SSL encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL encryption is activated, the data you transfer to us cannot be read by third parties.

MailChimp

This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.

MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.

We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp’s servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.

If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.